Refund Policy

Plan Club Pro, by KneeEd LLC.

Last updated: ·Version 2026.05.1

Scope

This policy applies to Plan Club Pro subscriptions purchased through KneeEd.com (operated by KneeEd LLC). It does not apply to coin pack purchases, marketplace plan purchases, or donations, each of which has its own refund handling described below.

Subscription refunds: 7-day money-back for first-time subscribers

If this is your first Plan Club Pro subscription and you cancel within 7 calendar days of the initial charge, you are entitled to a full refund of that initial charge. Email refunds@kneeed.com or write to us at the address below within 7 days of the charge date and we will issue the refund to the original payment method within 5 to 10 business days.

This 7-day window applies only to the very first Plan Club Pro subscription you purchase. Renewals and subsequent subscriptions are governed by the prorated-cancellation policy below.

Cancellation after the 7-day window

You may cancel your Plan Club Pro subscription at any time from the Stripe billing portal or by contacting refunds@kneeed.com. Cancellation stops the next renewal charge. Your Pro features remain active through the end of your current billing period.

We do not provide partial-month or partial-year refunds outside the 7-day first-subscription window. If you cancel mid-period, you keep Pro access until the period ends.

Annual plan changes mid-cycle

If you switch between monthly and annual plans mid-cycle through the Stripe billing portal, Stripe automatically prorates the change. A credit for unused time on the prior plan is applied to the new plan. No refund is issued to your card; the credit reduces your next invoice.

Coin pack purchases

Coin pack purchases are non-refundable once coins have been credited to your account, except where required by law or in cases of duplicate charges due to a technical error. If coins from a refunded pack have already been spent, the refund reduces your coin balance to the extent possible; remaining balance below zero is not pursued.

Marketplace plan purchases

Marketplace plan purchases route a creator share of revenue to the plan's verified creator. Refund requests for marketplace plans should be made within 14 days of purchase and are reviewed individually. Approved refunds are issued to the original payment method; the platform absorbs any creator-paid share if the creator has already been paid out.

Disputed charges and chargebacks

If you initiate a dispute or chargeback with your bank or card issuer, your Pro access is suspended immediately while the dispute is resolved, and any associated coin balance changes may be reversed. We recommend contacting us at refunds@kneeed.com before opening a dispute so we can resolve it directly.

How to request a refund

Email refunds@kneeed.com with your account email, the approximate date of the charge, and the last four digits of the card used. We respond within 2 business days. Approved refunds are issued through Stripe and post to the original payment method within 5 to 10 business days.

Contact

For questions about this policy, contact us at: