Terms of Service

KneeEd.com ("we," "us," or "our") provides this website and related services to help users explore orthopedic products and access general educational information. By accessing or using this website, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

KneeEd.com is owned by KneeEd LLC, registered in the State of Texas with principal offices in Austin, Texas. The current live production site is available at https://kneed-app.vercel.app/.

By accessing or using this website, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and that you have the legal capacity to enter into a binding agreement. If you do not agree to these Terms, you must immediately stop using this website.

This website offers the following:

• Informational content about orthopedic conditions, anatomy, and general musculoskeletal health.
• Product recommendations for orthopedic devices, supports, braces, and related items based on information you provide.
• General educational resources intended to help you make more informed decisions.

This website does NOT provide medical advice, diagnosis, or treatment. The content and product recommendations made available through this website are for informational and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

IMPORTANT: Nothing on this website constitutes medical advice or creates a physician-patient relationship. Always seek the advice of your physician, orthopedic specialist, physical therapist, or other qualified health professional with any questions you may have regarding a medical condition, injury, or treatment plan.

Never disregard professional medical advice or delay seeking it because of something you have read on this website. In the event of a medical emergency, call 911 or your local emergency services immediately.

KneeEd uses an automated, AI-assisted system to generate, adjust, and recommend educational movement plans based on the information you provide. This includes condition-specific plan generation, weekly adjustments responsive to your reported pain and difficulty, and coaching tips drawn from a library of evidence-informed protocols.

By using KneeEd you acknowledge and agree:

• Plans, adjustments, and recommendations are generated in part by automated systems, including large language models, deterministic rule engines, and safety validators.
• These outputs are educational and adherence-support tools. They are not medical advice, diagnosis, treatment, or prescription, and they do not establish a clinician-patient relationship.
• An AI-generated plan is not a substitute for an evaluation by a licensed physical therapist, physician, or other qualified clinician. You should review any plan with such a professional before relying on it.
• The AI system may make errors, miss context that a clinician would catch, or produce recommendations that are not appropriate for your specific situation. You agree to use independent judgment and to seek professional care when appropriate.
• We document the structure of the AI system, the safety stages it passes through, and material changes to its operation on the public methodology page (KneeEd.com/methodology). We may update the methodology and re-request your consent when material changes occur.

KneeEd hosts a marketplace where credentialed creators may publish educational movement plans for adoption by other users. Marketplace plans are educational content provided by independent creators and are not endorsed, prescribed, or warranted as appropriate for any individual user by KneeEd LLC. Creators warrant their own credentials and any applicable professional liability coverage as set forth in the separate Creator Agreement, which any publisher must accept before listing content.

To receive personalized product recommendations, you may be required to provide certain personal information, including but not limited to:

• Name and contact information.
• Physical measurements (e.g., height, weight, limb dimensions).
• Self-reported health information related to orthopedic needs.
• Self-reported general exercise or physical activity levels or amounts.
• Self-reported demographics (e.g., age range, sex/gender, education level, academic activities including sports and academics).

You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of KneeEd LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

You agree not to:

• Use the website for any unlawful purpose.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to any part of the website or its systems.
• Use automated tools to scrape, harvest, or collect data from the website.
• Interfere with the proper operation of the website.

This website may recommend or link to third-party orthopedic products and external websites. We do not endorse, warrant, or guarantee any third-party products or services. Your interactions with third parties, including purchases, are solely between you and the third party. We are not responsible for any loss or damage arising from such interactions.

Affiliate Disclosure: This website may contain affiliate links. If you click on a product link and make a purchase, we may earn a commission at no additional cost to you. We only recommend products we believe may be relevant to your needs, but our recommendations may be influenced by affiliate relationships. We are committed to transparency and want you to be aware of this potential conflict of interest when reviewing our product suggestions.

THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL KNEEED LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED USD$1,000 (ONE THOUSAND DOLLARS).

You agree to indemnify, defend, and hold harmless KNEEED LLC, operating as KneeEd.com, and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the website, your violation of these Terms, or your violation of any rights of another person or entity.

Please read this section carefully. It affects your legal rights.

You and KneeEd LLC ("Company," "we," "us," or "our") agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, the use of this website or our services, or the breach, termination, enforcement, interpretation, or validity thereof (collectively, "Disputes") will be resolved solely by binding, individual arbitration, and not in a class, representative, or consolidated action or proceeding. This arbitration agreement applies to all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms.

Before initiating arbitration, you agree to first contact us at legal@kneeed.com and attempt to resolve the Dispute informally. We will attempt to resolve the Dispute informally by contacting you via email. If the Dispute is not resolved within fifteen (15) days of submission, either party may proceed to arbitration.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at https://www.adr.org), as modified by this Agreement. The arbitration shall be conducted by a single, neutral arbitrator. If the parties cannot agree on a location, the arbitration will be conducted virtually or via written submissions. The arbitrator has authority to award any relief that a court could award, except that the arbitrator may not award declaratory or injunctive relief benefiting anyone beyond the parties to the arbitration.

Payment of filing, administration, and arbitrator fees will be governed by AAA's Consumer Arbitration Rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claim is frivolous. Each party bears its own attorneys' fees unless applicable law or the arbitrator's award provides otherwise.

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative, class, or private attorney general proceeding. If this specific provision is found unenforceable, the entirety of this arbitration clause shall be null and void.

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and, where applicable, the laws of the State of Texas, without regard to conflict of law principles.

You may opt out of this arbitration agreement by notifying us in writing at legal@kneeed.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

Except as provided in the Class Action Waiver section above, if any part of this arbitration agreement is deemed invalid or unenforceable, the remaining portions shall remain in full force and effect.

To the extent allowed by law, the parties agree that the arbitration proceeding, all submissions, filings, and evidence presented, all testimony given, and the arbitrator's award and decision shall be kept strictly confidential and shall not be disclosed to any third party without the prior written consent of all parties, except: (i) to the extent necessary to enforce the arbitrator's award or seek injunctive relief in a court of competent jurisdiction; (ii) as required by applicable law, regulation, or court order; or (iii) to a party's legal counsel, accountants, or other professional advisors who are themselves bound by confidentiality obligations. Each party agrees to take reasonable steps to protect the confidentiality of the arbitration proceeding and shall be liable for any unauthorized disclosure by its agents, employees, or advisors. This confidentiality obligation survives the conclusion of the arbitration.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in Travis County, Texas.

We reserve the right to modify these Terms at any time. We will post the updated Terms on this page with a revised effective date. Your continued use of the website after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

If you have any questions about these Terms of Service, please contact us at:

• KneeEd LLC
• Austin, Texas
• Website: KneeEd.com
• Current live site: https://kneed-app.vercel.app/
• Email: legal@kneeed.com
• Chief Legal Officer: Julie Allen
• CLO Email: juliechenallen@gmail.com